Refund policy

We have a 15-day return policy, On returnable  products which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Most of our products are custom made on demand . Those  products are not eligible for returns. 

To start a return, you must contact us at Sales@viperproducts.com. to  see if your return is eligible . Please note that returns will need to be sent to the following address:  Viper Products  18322 Robertson St Orlando Fl 32833

If your return is accepted, you will need to return the item at your expense and the item will be subject to restocking fees. You will get a credit on your account . Cash refunds are not available.

You can always contact us for any return question at Sales@viperproducts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with a credit on your account. We do not offe rcash refunds

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund.

Professional Use Policy
Please note that our products are specifically designed and intended for professional use. If you purchase our products for DIY purposes or to test them out at home, we are not be able to offer a refund or exchange. Our return policy is focused on ensuring satisfaction for those using our products as intended, in a professional setting.

Return Policy
Our return policy lasts for 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some items are non-returnable and non-refundable. If you notice the product is not correct or not working properly, please stop using it immediately and contact us.

Unless items are defective, returns may not be accepted, and a refund will not be given.  Please contact us before attempting to return any product.

To initiate a return, please provide us with a receipt or proof of purchase.

Refunds
Once we receive your returned item and verify its condition, we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund.

If your refund is approved, a credit will be applied to your account. No cash refunds.

If you have done all of the above and still have not received your refund, please contact us at sales@viperproducts.com.

Sale Items
Only regular-priced items may be refunded depending on the reason for the return  unfortunately, sale items are not eligible for a refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at sales@viperproducts.com.

Shipping
To return your product, please mail it to:

18322 Robertson St
Orlando, Florida, US 32833

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Thank you for choosing our business, and we hope to serve you again soon.